Complaints Process

I want to make a complaint, how do I do this?

We are sorry to hear that you have had an issue and wish to make a complaint. You can do this by email or post.

​

Email:

info@aromachologystudios.com

Be sure to use the word complaint as your subject.

​

Post:

Aromachology Studios

25 Sherbrook Gardens

Winchmore HIll

London

N21 2NX

​

If you are an existing customer, please provide:

• Your full name

• Your contact details (telephone and email)

• The fact that you are raising a complaint. If sending an email please use the word complaint as the subject before sending.

• Any dates and times which are relevant to your complaint

• The type of services that have been provided to you

• Any order or reference numbers provided to you

• A key summary of the problem or problems you have experienced and why the services were not satisfactory.

​

We will respond to your complaint as soon as possible.

​

For more information please see our terms and conditions.