Complaints Process
I want to make a complaint, how do I do this?
We are sorry to hear that you have had an issue and wish to make a complaint. You can do this by email or post.
Email:
Be sure to use the word complaint as your subject.
Post:
Aromachology Studios
25 Sherbrook Gardens
Winchmore HIll
London
N21 2NX
If you are an existing customer, please provide:
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Your full name
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Your contact details (telephone and email)
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The fact that you are raising a complaint. If sending an email please use the word complaint as the subject before sending.
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Any dates and times which are relevant to your complaint
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The type of services that have been provided to you
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Any order or reference numbers provided to you
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A key summary of the problem or problems you have experienced and why the services were not satisfactory.
We will respond to your complaint as soon as possible.
For more information please see our terms and conditions.